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GENERAL CONDITIONS OF SALE
We invite you to carefully read these General Conditions of Sale before using the services of effegilab.com. By making any purchase on effegilab.com you fully accept these General Conditions of Sale.
By clicking on the product you will be taken to the relevant product sheet where you can view some details of the article such as the composition, measurements or other data. By setting the desired quantity and clicking on the Add to cart button, you will place the product in a virtual shopping cart which will be immediately displayed.
You can proceed to make other purchases by clicking on Continue shopping or by directly selecting a category of your interest from the menu bar.
If you want to view a summary of the goods you are buying, just select the item Your cart, located at the top right of the screen, where you will have the opportunity to check and change your choice.
To complete the purchase you will need to click on Buy now inside the cart. At this point, already registered customers will be able to complete the order and access, through their account, the data necessary to complete the order in progress. Instead, new customers will need to register and create their own account.
Proceeding in the purchase procedure you will be shown, in addition to a preview of the complete order of prices, the choice concerning the shipping addresses, delivery costs and available payment methods.
To complete the order, then sending a binding offer, you will simply have to click on Buy at the end of the procedure.
Your order at this point will be forwarded to our systems and will be considered as your contractual purchase proposal addressed to effegilab.com for the products listed.
Conclusion of the contract
Upon receipt of your order, we will automatically send you an e-mail to take charge of the order itself (Order Confirmation E-mail) which, however, does not constitute acceptance of your purchase proposal. By sending the Order Confirmation Email, in fact, we only confirm that you have received the order and that it has undergone a process of data verification and availability of the products you requested. The sales contract with effegilab.com will only be concluded when we send you a separate e-mail of acceptance of your purchase proposal which will also contain information relating to the shipment of the product (E-mail of Confirmation of Shipment).
You agree to receive invoices electronically. These documents will be available in PDF format in the My Account section of the site. The issuance of the electronic invoice relating to an order will be communicated to you by e-mail after the shipment confirmation.
Right of withdrawal
You have the right to withdraw from the order made, without having to provide any reason, within 7 days following the day you received the product ordered. The withdrawal consists in returning to effegilab.com the goods which are no longer of interest at the expense of the buyer, communicating the will to withdraw to the address email@example.com and indicating the refund credentials (Paypal account or bank details).
Upon arrival of the product, the integrity of the same will be checked, in the event of a positive response, the refund will be made to the credentials communicated via email.
Product availability and prices
Information on the availability of the products we sell are listed on the site, as well as on the page of each product. In addition to the information provided on this page, or more generally on the site, we are unable to give more precise indications regarding the availability of the products.
Despite all our efforts, we cannot exclude that for a small part of the thousands of products in our catalog, incorrect availability or a different price from the actual one is indicated by mistake. In any case, we will check the correctness of the information during the order verification process and, in the event of inconsistencies, you will be immediately contacted by our Customer Support to promptly resolve the problem.
Please consider that the estimated delivery times of the products are purely indicative and it is not possible to rely totally on them. Once we receive your order, we will notify you if some of the products you have ordered are not available.
Shipping and delivery
We work constantly for continuous improvement and to guarantee an effective and efficient service to each customer; it is for this reason that our logistics normally fulfill your order on the working day following receipt.
For delivery we use express couriers that guarantee delivery within 24/48 hours depending on your area or specialized couriers if your purchase contains particularly delicate and fragile items to be handled with extreme care. This particular transport service provides for a small increase in delivery times that could vary up to 3/5 working days.
Deliveries are made on the ground floor, any deliveries on the floor are not included in the service.
effegilab.com only ships on Italian territory, any shipments abroad will be the subject of a separate quote and must be agreed with customer support.
We remind you that shipping costs may also vary according to the size of the item, which the courier will deliver to the road surface and, in case of cash on delivery, will only collect cash.
If the characteristics of the order meet the requirements, Free Shipping is applied to the entire national territory, with the exception of the islands to which a supplement of € 22 + VAT will be applied.
All orders are processed within the limit of the warehouse stock; if not all products are available, effegilab.com will contact you promptly to agree, with your consent, the most suitable solution.
In the event that effegilab.com, due to supply problems not attributable to us, fails to ship the ordered product, reserves the right to terminate the contract. In this case the customer support of effegilab.com will promptly inform you by proposing a product with similar characteristics or, if it is not to your liking, to issue a refund of all the services already paid by you.
We remind you that if the goods sent were damaged during transport (crushed packaging, raised tape, etc ...) you are required to put the wording "Withdrawal with reserve of control" on the accompanying documents of the courier, also indicating the anomaly found and inform our Customer Support. In this way, effegilab.com will have the opportunity to file a claim against the carrier or take advantage of damage insurance.
For more details, please consult the shipping section or contact our Customer Support.
Payments on effegilab.com can be made by Paypal, credit and prepaid cards, advance bank transfer and cash on delivery.
In the case of payment by bank transfer, we advise you that you only have 2 working days to make the transfer, after this period your goods will be released and we will cancel your order. This method may take up to 4/5 working days for processing; we advise you to send us by email or fax the account of the transfer made even if this type of documentation may not be sufficient for the immediate dispatch of the shipment.
In the case of payment on delivery (where provided) you will be charged a mark up fee of € 5.
The provisions of the law regarding the application of the legal guarantee and commercial guarantee apply.
The guarantee regime for products sold on effegilab.com differs according to whether the buyer is a "consumer" or a "professional" pursuant to Directive 1999/44 / EC concerning "certain aspects of sales contracts and guarantees concerning goods of consumption ".
If you buy as a "consumer", you benefit from the legal guarantee of conformity to which the seller is required by law on every good sold.
According to the law, in case of applicability of the Legal Guarantee, you will have the right to restore the conformity of the goods at no cost by repair or replacement, or, if this is not possible, to a reduction in the purchase price or to the termination of the contract. effegilab.com therefore responds to defects of conformity if they occur within two years from the date of delivery of the goods only on non-perishable products. You will still have the burden of informing us through our Customer Support by reporting the lack of conformity, to its discovery.
In the case of purchases for business or professional activities, however, you will still be entitled to take advantage of the commercial guarantee offered directly by the manufacturers.
In case of breakage of the package by the courier, effegilab.com will carry out a new shipment for compensation only at the end of the damage procedure by the Courier itself.
Retention of title
We inform you that the goods remain the property of effegilab.com until receipt of the payment and therefore it is not possible to pledge, transfer under warranty, transform or manipulate the goods before the transfer of ownership without the express authorization of effegilab.com
Contract termination and express termination clause
effegilab.com. has the right to terminate the contract stipulated by giving you simple communication together with adequate and justified reasons; in this case you will be entitled only to the refund of any sum already paid. The obligations assumed by you indicated in the general conditions of use and the guarantee of successful payment, are essential so that, by express agreement, any breach of yours will determine the termination of the contract by law pursuant to art. 1456 of the Italian Civil Code, without the need for judicial judgment, without prejudice to the right for the effegilab.com company to take legal action for compensation for further damage.
We do not sell products to minors. If you are under the age of 18, you can only use effegilab.com by involving a parent or guardian.
Applicable law and jurisdiction
These General Conditions of Sale are regulated and must be interpreted in accordance with Italian law for any dispute relating to the application, execution, interpretation and violation of this contract.
For any dispute between the parties regarding this contract, the jurisdiction for the domicile or residence of the customer, if located on Italian territory, will be competent according to Legislative Decree 206/2005.